Is anyone else having issues with Netlfix? For the last few weeks when we press the red button to log in an error message pops up saying "Step Back". We used to be able to get round out by changing channels and going back, or re-starting the TiVo box. Now it won't do anything but give us the step back message.
Accessing through the app store doesn't work either.
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with Netflix on your TiVo box lately.
I've been able to locate your account to take a closer look and run some tests on the set top box form our end. We're not detecting any errors at the moment though, have you noticed this issue occur at any certain times of the day?
Hi. Had Virgin installed today after many years with Sky. I have the new V6 Tivo box but am not able to watch Netflix. It just keeps saying. "Application loading Netflix is loading onto the tivo box Please wait a moment and try starting netflix again. (V312) . I have waited around 2hrs but still nothing. Any help would be appreciated. Working fine on my tabletxand phone BTW.
Sorry to hear about the issues with your Netflix app at the moment, is this the same after a reboot?
I've also run some tests on the set top box and we're seeing an issue in your area which is causing intermittent interactive services, which includes connection to the applications. (Reference F004610345)
We're working hard to resolve this issue but you should find a reboot solves it most of the time as the issue is only an intermittent one.
Talk soon, I'd love to hear from you regarding this.