I have been able to locate your account via the registered email address or IP address. With the account I can then carry out diagnostic checks with the TiVo® equipment. We have some very handy tools at our disposal to check things out for you.
Thank you for confirm that Netflix is the only app affected. In that case what this leaves is that there is a known issue that we are working on in relation to Netflix cutting out at 25%. It has been an ongoing issue but it is something we working to resolve. We don't have a specific fix time as of yet but as soon as we know more we shall update all concerned.
Even though we do have a known issue with this we still like to carry out checks to look for other possible underlying issues like signal or power level problems.
I'm sorry for the inconvenience caused with this. As mentioned, as soon as we know more we shall let you know.
Thank you for your patience.
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