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Chloerebecca
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Need new TiVo box

We recently had a storm that shorted all of our games consoles, TV and virgin box - how do we go about getting the box replaced? Is it FOC?
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Shroko
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Re: Need new TiVo box

That's very unfortunate.

Give the customer services team a call on 150 or 0345 454 1111 if you don't have a VM line.

Faulty units get replaced free, don't know where VM stand when it comes to acts of God though.
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Forum Team
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Re: Need new TiVo box

Hi Chloerebecca,

 

Welcome to the Community!

 

Sorry to hear you've had trouble with your TiVo®.

 

I've had a little look at your account and I can see you've had technician out to replace the box. Did everything go OK?

 

Let us know if you need anything else!

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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