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SAKandEMK
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My shows not playing back correctly on TIVO

My husband and I have been having playback issues with our TIVO box.

The box will record shows but when we try to watch them back we have been having issues. Sometimes the shows will play with no issues but most shows will stick and stammer for about 20 seconds before starting to play again properly. This will happen multiple times during one recording.

This happens with all channels recorded at different times of day. I cannot remember the last time we watched a whole show without it sticking.

Has anyone got any words of wisdom?

Many thanks 

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Parrotperson
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Re: My shows not playing back correctly on TIVO

Your hard drive is failing. You'll need to ring in for an engineer. 

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SAKandEMK
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Message 3 of 7
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Re: My shows not playing back correctly on TIVO

Thank you, that is what we thought too.

Would anyone happen to know an email address that we can use to contact Virgin to log the fault? We do not have a landline and the last time we had to call it cost over £11. And we didn't get a resolution to our problem as the people we spoke to struggled to understand our broad Scottish accents!! 

Hopefully someone can supply an email so we can avoid the frustration and expense of trying to call.

Many thanks

Emma and Scott

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Parrotperson
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Message 4 of 7
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Re: My shows not playing back correctly on TIVO

As far as I'm aware you cannot report through email. What you can do us wait on here for a mid to see your post. Although it could be a while. Do you have a friend on virgin who would let you use their landline? 150 is free from a virgin phone. 

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SAKandEMK
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Message 5 of 7
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Re: My shows not playing back correctly on TIVO

Thank you, I thought this was the case.

Is it worth me reporting my post to the moderators in the hope that they might see it quicker?

Many thanks again for your input, it has been very helpful Smiley Happy 

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Forum Team
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Message 6 of 7
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Re: My shows not playing back correctly on TIVO

Hi SAKandEMK,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've run a diagnostic on your equipment and I can see a few issue with the hard drive. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look at it for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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SAKandEMK
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Re: My shows not playing back correctly on TIVO

I'm delighted to say that a very professional and courteous engineer came on Saturday and replaced our TiVo box.

Excellent customer service, my husband and I are very pleased with the service we have received from Virgin Media, Thank you Smiley Happy 

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