on what device and how do you link a green screen to VM
Welcome to the Community, I'm sorry to learn about the problems you've experienced with your TV service.
I've located your account to take a closer look and can see that you've spoken to our team about this and the next step you were going to try another HDMI cable. How did that go?
If you're still experiencing the issue, we'd love to take another look at escalating this.
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