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Squashyman1
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Message 1 of 18
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My Tivo box is VERY slow

My Tivo box seems to take an age to respond - especially when switching between menu options or just changing channels. I've tried re-setting it but it's still painfully slow. Any ideas of what i can do?

Thanks

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Forum Team (Retired) BenD_H
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Message 2 of 18
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Re: My Tivo box is VERY slow

Hi Squashyman1 Smiley Happy

 

Cheers for the post and getting in touch with the Community Smiley Happy

 

I'm sorry to learn about the slowness on the TiVo currently. I would like to ask if this is something that is existing whilst in the evening or late at night?

 

Stay in touch.

 

Ben


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Squashyman1
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Message 3 of 18
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Re: My Tivo box is VERY slow

Hi Ben

The TiVo box is slow all of the time - any ideas?

 

 

 

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Forum Team (Retired) BenD_H
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Message 4 of 18
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Re: My Tivo box is VERY slow

Hi Squashyman1 Smiley Happy

 

Thank you for coming back and letting me know about the issue at hand.

 

That is interesting to see as the TiVo showing some really healthy signals. 

 

I would like to ask how long would you say the delay is? I know that remote responses can sometimes have the impression of a delay.

 

Keep in touch.

 

Ben


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Madpanda
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Message 5 of 18
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Re: My Tivo box is VERY slow

I have the same problem. Especially like you say switching between menu options to the point where we get a black screen for a while. its quite frustrating. Will be checking out the replies you receive. So glad its not just us.
Thanks for posting
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Forum Team (Retired) BenD_H
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Message 6 of 18
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Re: My Tivo box is VERY slow

Hi Madpanda Smiley Happy

 

Thank you for coming back and posting, I can see that you've made yourself at home. 

 

I am sorry to read that the TiVo is going black screen during the process of moving around the menus, this isn't what I'd like for you.

 

I have been able to test the TiVo and can see some considerable timeouts on the box that would indicate a few errors. Can I ask that you reboot the box and let me know so I can keep an eye on it?

 

Stay in touch and take care.

 

Ben


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fizz
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Message 7 of 18
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Re: My Tivo box is VERY slow

My TiVo is very slow since the update. Takes upwards of 30 seconds to play a recording. Also takes tens of seconds to navigate menus and up to a minute to go into apps. Rebooted many times to no avail.

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Forum Team (Retired) BenD_H
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Message 8 of 18
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Re: My Tivo box is VERY slow

Hi Fizz, 

 

Thank you for coming in and popping a post to us, you're not stranger in this Community Smiley Happy

 

I am sorry that the TiVo seems slow at times, I would really be interested in finding out what times of day this is happening if any and that are you seeing this then the box is recording or viewing live TV?

 

Take care.

 

Ben


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Madpanda
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Message 9 of 18
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Re: My Tivo box is VERY slow

Hi BenD-H

I have rebooted my box and although it is still slow and black screening it is not as bad as it was. 

I will keep an eye on it incase it gets too bad again but feel free to check on it too please.

thank you Smiley Happy

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fizz
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Message 10 of 18
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Re: My Tivo box is VERY slow

Hi Ben

It is the same regardless of day or recording status.

The worse problem is basically going into and playing anything from now showing and also any menus that are picture in picture (either live tv of recording playing).
However going to many of the menu options are slow and apps are a nightmare. This is since the Tivo software upgrade and not before.

For further information I do not have suggestions set and no thumbs set either. 

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