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Lenamarie
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My TiVo box keeps on rebooting and won't turn on

I have tried to get it to work by turning it off and on but it just keeps on rebooting
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Parrotperson
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Re: My TiVo box keeps on rebooting and won't turn on

It might be dying unfortunately. You'll need an engineer so ring in rather than wait here. 

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Parrotperson
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Re: My TiVo box keeps on rebooting and won't turn on

It might be dying unfortunately. You'll need an engineer so ring in rather than wait here. 

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Forum Team
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Re: My TiVo box keeps on rebooting and won't turn on

Hi Lenamarie,

 

Welcome to the community and thanks for posting. I'm sorry to hear your TiVo® box won't turn on.

 

I've managed to locate your account. I can see you've already contacted the team regarding this. Can you confirm the service is working again?

 

Please let us know if there are any further issues.

 

Thanks


Rich
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Lenamarie
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Re: My TiVo box keeps on rebooting and won't turn on

I needed a new box all sorted now thank you
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Forum Team
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Re: My TiVo box keeps on rebooting and won't turn on

Hey Lenamarie

 

Thanks for taking the time to get back to us about this, I'm really glad to hear that it's been sorted.

 

If you need any assistance in the future you know where we are!

 

Take care

Craig


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sgh279
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Re: My TiVo box keeps on rebooting and won't turn on

My mum has been having this problem recently, keeps randomly rebooting
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Parrotperson
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Re: My TiVo box keeps on rebooting and won't turn on

Call it in brightspark. It's the quickest way of getting it sorted. Again your mum could very well require a new box. 

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Re: My TiVo box keeps on rebooting and won't turn on

Hi there sgh279, 

 

I'm really sorry to hear that your Mum's TiVo® seems to be rebooting all the time, I guess this must be making her a little mad. 

 

I've done some checks on the account related to your username and can't see any issues, the TiVo® has been online for in excess of 20 days, so I believe I may be looking at the wrong account. 

 

I've sent you a private message in order to ask a few questions, which will allow me to check your Mum's TiVo®, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message. 

 

Many thanks and apologies again 

 

Huw


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