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Jacky1969
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Message 1 of 4
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Multiple problems with our Tivo service.

Hi

I'm having a lot of problems with our tivo service at the moment.

Very slow TV guide

Channels not showing programme titles, saying, to be announced.

Blank screens with signal error messages

Recordings freezing up, pixelation, and skipping.

This needs to be sorted out soon.
I have done numerous resets and tests etc.....

Nothing has worked.

Getting beyond the joke. Has been like this for over a week!
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ozsat
Trouble shooter
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Re: Multiple problems with our Tivo service.

What did faults say when you first called this in?

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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Jacky1969
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Message 3 of 4
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Re: Multiple problems with our Tivo service.

Haven't called them yet.

There have been a couple of faults that have been on the service disruption page in my area.

I've waited for them to be fixed and then I reset my box to see if they where causing the problem. Apparently not.

There is another one now in my area. Supposed to of been fixed at 10am. Will have to wait till I get home from work to see if it's fixed my service.
If not, will then call.
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Forum Team
Forum Team
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Message 4 of 4
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Re: Multiple problems with our Tivo service.

Hi Jacky1969, 

 

Thanks for your post and welcome to the forums.

 

I'm really sorry to hear that you are having an issue with your TiVo® service. This isn't what we like to hear and I'd love to resolve things. 

 

I've not been able to locate your account based on your forum credentials so i'll need some information from you. 

 

Once I have this I can help further. 

 

Thanks,

Kath_F
Forum Team

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