Menu
Reply
  • 16
  • 0
  • 0
stigjones
Tuning in
124 Views
Message 1 of 3
Flag for a moderator

Movie channels and wifi problems

Hi, I am having issues with only my movie channels being blocky (no other channels) on times and for some unknown reason my 5g wifi goes down but not my 2g or vice versa? What could the problem be?

[MOD EDIT: Subject heading changed to assist community]

0 Kudos
Reply

Helpful Answers
  • 6.72K
  • 267
  • 488
Forum Team
Forum Team
117 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Movie channels and wifi problems

Hi stigjones,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo® and broadband.

 

I've run a diagnostic on your equipment and picked up an issue with the signal levels that's likely causing these issues. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply

All Replies
  • 16
  • 0
  • 0
stigjones
Tuning in
92 Views
Message 2 of 3
Flag for a moderator

Re: Movie channels and wifi problems

What I mean blocky I mean pixelated and my wifi works intermittently on 2g & 5g I can not work out why any help would be truly appreciated 👍

0 Kudos
Reply
  • 6.72K
  • 267
  • 488
Forum Team
Forum Team
118 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Movie channels and wifi problems

Hi stigjones,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo® and broadband.

 

I've run a diagnostic on your equipment and picked up an issue with the signal levels that's likely causing these issues. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply