Welcome to the Community and thanks for posting on the Forum. Sorry to hear that you are getting this message on your TiVo®.
I have been able to access your account via your Forum details and run testing to your equipment. I'm not able to communicate with your TiVo at the moment, so I'll need to look into this further for you.
I'll send you a private message requesting more details so that I can get to the bottom of this. Just check the red envelope at the top left of this page.
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