I'm really sorry to hear you're having trouble with your TiVo®.
I've sent a signal to your TiVo® to update the account details. Just give it a quick reboot by switching it off at the mains for a minute so the box can update.
If you still get the error after that then we'll need to try a forced connection. To do this, go to the Home screen and select Help and settings, Settings, Network then select Connect to Virgin Media Service Now.
Let me know how it goes!
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