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andybrock
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M63 error-cant connect to VM Media Service.

Receiving an error stating cant connect to VM media service-no programme information and on demand etc. greyed out.

Spoke to CS last night, advised to manually connect and restart box.

Tried that and exactly the same.

Carried out the same steps this morning and problem still exists.

Please advise. Smiley Indifferent

 

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Re: M63 error-cant connect to VM Media Service.

Hi andybrock,

I'm sorry to hear the error still isn't resolved after calling in, I'd like to help get this sorted for you.

I have taken a look at your box remotely and all looks fine form here so far.  How are things looking today?  If you're still getting the error, let me know and I can help further.

If you haven't already,  and you're still getting this error, it's worth doing a service connection again to see if this helps.

Let me know how you get on, I'm here to help if you need me.

Collette Smiley Happy


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andybrock
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Re: M63 error-cant connect to VM Media Service.

An update.

Spoke to CS again tonight,they informed me that settings were incorrect, carried out the update then requested me to power the box down.

Its took about 2 hours to connect to media service and its still unavailable as before.Smiley Sad

 

 

 

 

 

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Message 3 of 5
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Re: M63 error-cant connect to VM Media Service.

Hi andybrock,

I'm sorry to hear the error still isn't resolved after calling in, I'd like to help get this sorted for you.

I have taken a look at your box remotely and all looks fine form here so far.  How are things looking today?  If you're still getting the error, let me know and I can help further.

If you haven't already,  and you're still getting this error, it's worth doing a service connection again to see if this helps.

Let me know how you get on, I'm here to help if you need me.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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andybrock
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Re: M63 error-cant connect to VM Media Service.

Thanks Collette.

Seems to have sparked into life yesterday and everything is back to normal.

 

 

 

 

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Re: M63 error-cant connect to VM Media Service.

Hi andybrock, 

 

Thanks for letting coming back and us know things are resolved now. 
 
If you have any further issues you know where to find us.
 
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.
 
Take care. 
 
Kath_F
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