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Lots of pixelation

Recorded programs from yesterday on CH4HD (142), MTV(134) and Watch (124) are terrible. 

Can you check for any issues please. Thanks 

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Re: Lots of pixelation

Hi yorkshirecath


I'm really sorry to learn about the problems you're experiencing at the moment, I've been able to locate your account and run some tests on the set top box from our end.


We're detecting some errors being returned and I'd like to arrange for an engineer to come and take a closer look at this if yo're available? I've sent you information regarding an appointment in a private message, you can view the message by clicking the red envelope on the top left of this page.


Look forward to hearing from you


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