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natt0m1
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Lost all channels but 5, and error 7400 shown

Hi,

I have just turned on my tivo 2nd time since last week and I have lost all channels but 5.

And now floats with the error code 7400, tried to call the call centre but it was closed.

Not a great start with virgin, any ideas how to fix this ?

Thanks,

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Superuser
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Re: Lost all channels but 5, and error 7400 shown

Could be an upstream signal issue. The box has to "shake hands" with Virgins servers every time its switched on. If it cant all you will get is the un-encrypted channels.

This usually requires an engineer visit, but you would need to call faults to get the levels checked.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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natt0m1
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Re: Lost all channels but 5, and error 7400 shown

Hello,

Thanks for the answer, I have to call it in twice and they have managed to fix it remotely somehow.

 

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