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Loss of sound

After turning my tivo box to standyby, when i switch it back on i lose sound on most normal channels but HD channels i have nothing.  I have tried replacing the HD cable and a different port in my TV but nothing is helping. Please help.

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Fibre optic
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Re: Loss of sound

Probably best to telephone the fault.
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Re: Loss of sound

Hi Fay1978,


Welcome to the community Smiley Happy


I'm sorry to hear that you have a loss of sound on some of your channels.  I'll get this checked out and help to get this fixed for you.


I have attempted to connect to your box remotely but I am unable to get all the box's stats.  Can you please confirm if the box is currently powered on?  


Once confirmed I can help further.


I look forward to hearing from you. Smiley Happy

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