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Loss of service on HD channels, recordings unwatchable

I have recently found that some of the recordings I have made from hd channels are unwatchable. When you try to watch them they freeze and stutter.


I am also now finding that when I am watching a hd channel it goes black then I get the message telling me that as I have lost signal to try another channel. This was happening a lot yesterday on itv hd (no hd rugby Smiley Frustrated) and today on the same channel. A couple of days ago I had the same thing on itv4 hd.


I have had to change all my planned recordings to non hd to make sure I can watch them but want to know if this is just my issue or if it a known problem. 


I have checked the service status for my area and it says there is a known issue but it is just about problems with the red button service.

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Message 2 of 2
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Re: Loss of service on HD channels, recordings unwatchable

Hi imajica37,


Thanks for coming by.


I'm sorry to hear that you're getting disruption with your HD channels.  I'll be happy to help check this out for you.


Can you please advise if this is happening with just the one box?


Can you also confirm if all your boxes are currently turned on please?


Once this has been confirmed I will be able to help further.


I look forward to hearing from you Smiley Happy

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