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kaymac
Tuning in
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Loss of apps, catch-up, on-demand

I am continually losing access to my apps, catch-up tv and on-demand.
I rang Virgin and I was advised to switch off my Tivo box, leave for 10 seconds, then switch on again. This I did. However, after accessing my apps just once for all of 5 minutes, I find I no longer have access again.
Will I have to switch on and off every time I want to get Youtube etc? I think not!! We all know how long it takes for the box to "warm up" and it would be a great inconvenience if I have to do this each time I want to utilise my apps etc. Help, please!!!!!!!!!
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zilch
Fibre optic
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Message 2 of 3
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Re: Loss of apps, catch-up, on-demand

I think they should have tested your signal levels when you telephoned the fault.
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Forum Team
Forum Team
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Message 3 of 3
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Re: Loss of apps, catch-up, on-demand

Hi kaymac,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear you're having frequent issues with the Apps on the TiVo® service.   I'll be happy to help get this fixed for you.

 

I have carried out some checks remotely with the box and there is a signal issue we need to take care of.  

 

I will arrange for an engineer to call out for you.  All the details are in a private message I'll send to you just now.

 

(Look for the envelope icon above)


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