Menu
Reply
  • 19
  • 0
  • 0
grommachine
Tuning in
309 Views
Message 1 of 7
Flag for a moderator

Lighting appears to have killed my HDMI out from my Tivo box.

Hi,

 

about an hour a go we have a strike of lighting which seemed to be very close to us.  we heard a "clack" sound from out the area of our box and a feint smell of burning.

 

we were watching stream content from a network so did not see an issue till finished that show.  

now I can only get what i would describe as heavily obscured by static out put from the tivo box.

i have a used 3 different HDMI cables, I have tested the HDMI cables with our PS4 and the TV and PS4 work on each input and HDMI cable.

 

I have tried on two different tvs and neither can display any picture.

 

I have tried reseting the box by off/on for a couple of minutes, same outcome

I have tried holding down the power button, same out come

 

pic of best picture i can get

 

any idea of next plan?

0 Kudos
  • 391
  • 10
  • 34
zilch
Fibre optic
298 Views
Message 2 of 7
Flag for a moderator

Re: Lighting appears to have killed my HDMI out from my Tivo box.

I think, from your description, that you will require a replacement Tivo box.
0 Kudos
  • 19
  • 0
  • 0
grommachine
Tuning in
275 Views
Message 3 of 7
Flag for a moderator

Re: Lighting appears to have killed my HDMI out from my Tivo box.

yeah i guessed that would be the case.

0 Kudos
  • 19
  • 0
  • 0
grommachine
Tuning in
270 Views
Message 4 of 7
Flag for a moderator

Re: Lighting appears to have killed my HDMI out from my Tivo box.

just called customer services and i was informed they will monitor my box for 48 hours from their end.   

 

pretty sure this is a useless approach...

0 Kudos
  • 10.12K
  • 999
  • 1.87K
Superuser
Superuser
231 Views
Message 5 of 7
Flag for a moderator

Re: Lighting appears to have killed my HDMI out from my Tivo box.

If you have a Scart connection on the TV, & an old Scart lead, you may be able to use this temporarily.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

0 Kudos
  • 2.38K
  • 145
  • 327
sjp123
Problem sorter
215 Views
Message 6 of 7
Flag for a moderator

Re: Lighting appears to have killed my HDMI out from my Tivo box.


grommachine wrote:

just called customer services and i was informed they will monitor my box for 48 hours from their end.   

 

pretty sure this is a useless approach...


it is, get back on the phone and request an engineer - I had this last year, the Scart should get you back up and running - start watching any backlog as this will require a box swap out.

 

see the URL below for details of my experience...

 

http://community.virginmedia.com/t5/TiVo/TiVo-replaced-things-to-double-check-before-the-engineer-de...

 

 

0 Kudos
  • 4.84K
  • 215
  • 440
Forum Team
Forum Team
175 Views
Message 7 of 7
Flag for a moderator

Re: Lighting appears to have killed my HDMI out from my Tivo box.

Hi grommachine,

 

Thanks for posting. I'm sorry to hear the lightning caused problems with the HDMI out on your TiVo® box.

 

I've managed to locate your account. I can see you've got an engineer due which is fantastic news. Everything will be back to normal very soon.

 

Please let us know how you get on and if there are any further issues.

 

Thanks


Rich
Forum Team
0 Kudos