Hi there Nightfire,
Thanks for posting and a big welcome to the community
I do apologise for the loss of service you recently experienced, I know just how frustrating this can be.
How did it go with the engineer? If you need me to check anything for you, please just ask.
Apologies again and thanks for your patience,
Tech fan? Have you read our Digital life blog yet? Check it out
now that it's resolved you should be able to get a weeks credit, by calling in and asking - I don't believe VM forum reps can handle account queries.
I'm pleased to hear this issue has been fixed, I have located your account and I can see the refund has been applied to your account.
Any further queries let me know and I'll look into it for you.
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Sorry to hear you were also experiencing a loss of connection, I have been able to locate your account and I see there was a technician booked so can I just confirm if everything has been okay since?