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keithy007
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Keep getting messages across screen during certain programes

Hi All,

I wonder if this affects you? 

Recently (the last couple of months) i can be watching a programme and any type of programme and the programme will stop and a message comes up on the screen saying 'The rating of this show is unknown; Press OK to enter your pin and watch this show.'

I am getting really frustrated by these constant messages, which often ruin say a film or even sports programmes. Currently i am watching the film Hobbit on itv2+1 and again the movie stopped and this message appeared across the screen.

Is this new to Virgin Media or Tivo? Why the constant asking to put your pin in?

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Re: Keep getting messages across screen during certain programes

Hello keithy007,

 

Welcome to the community and I'm sorry to learn you're experiencing issues with your Virgin box.

 

I have located your account and sent a signal to the box so could you reboot the box by the mains and let me know if there's any change please.

 

Looking forward to hearing from you.

 

 

Rose
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keithy007
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Re: Keep getting messages across screen during certain programes

Hi Rose,

Sorry for the late reply and thank you.

I am now free of the messages across the screen.

Thank you very much.

Keithy

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Re: Keep getting messages across screen during certain programes

 

That's great news I'm glad to hear it's resolved Smiley Happy

 

If you need help with anything else just let me know.

 

All the best

 

 

Rose
Forum Team


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