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fixerman
Superfast
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Message 1 of 9
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It's not true!

How can they show status as "no known issues" with the TV service when the forums are full of customers with tivo complaints since the recent so called upgrade.?
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Superuser
Superuser
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Message 2 of 9
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Re: It's not true!

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fixerman
Superfast
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Message 3 of 9
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Re: It's not true!

Of course I have! It's obvious that there is a major issue with the TV service and to keep telling people to carry out minor cleanup adjustments to their Tivos is nothing short of an insult. I have three Tivos and all three have been subjected to the usual procedures. The system is not fit for purpose at present and the sooner Virginmedia acknowledge this the better before customers start to walk. I have a Humax Freesat box that gives me instant responses and full access to the usual streaming services, all for the monthly sum of £0.00.

Wake up Virginmedia!

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Robert180
On our wavelength
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Message 4 of 9
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Welcome perhaps if we shout loud enough someone might take notice.. I have a smart TV that has access to the internet 4 times faster than a supposed box with a 10meg internet connection.. Tivo is such rubbish and I wish I never changed from sky..
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Superuser
Superuser
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Message 5 of 9
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Re: It's not true!

...and at what speed is your Smart TV connected to the internet , i.e. what speed is your home broadband? I bet you its a lot more than 10Mb but that, of course, is only one element of the whole picture as to how fast an app performs - the major factor is likely to be the relative processing power of TiVo and your Smart TV's processor.

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bobcotsford
Tuning in
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Message 6 of 9
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at least I'm not the only one with problems with this new operating system.  Is there any way to back-out the 'upgrade'.  Come to that, how about making it easier to get through on the telephone, and employing technical assistants with some ability?

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Superuser
Superuser
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Message 7 of 9
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No, unfortunately you can't backout the 'upgrade'.

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fixerman
Superfast
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Message 8 of 9
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This morning I find that all three Tivos have suddenly returned to a performance level not seen since before the recent update. So far so good. Let's hope this proves to be a full and permanent resolution to slow response issue.

 

Thank you Virginmedia!

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joncbee
On our wavelength
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Message 9 of 9
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Re: It's not true!

Don't speak too soon.

I too have seen brief interludes of sanity on the Tivo, but as with Donald Trump, each time it wasn't long before the outrage returned.