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Nigel_F
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Issue with playback of HD recordings

I have a new issue with my TiVo box in that some of the recordings pixelate a few minutes into playback of a recorded program and then skip back and repeat about 15 seconds of playback. This has happened on a number of recording the past few weeks. Hard disk problem, I wonder?

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Re: Issue with playback of HD recordings

Hi Nigel_F,

 

Thank you for your post on the Forum. I'm sorry to hear that you're experiencing a problem with your TiVo--specifically that your HD recordings are pixelating. Have you had the same issue with SD recordings?

 

I have been able to access your account via your Forum details and run testing to your equipment and can see a problem with your TiVo. I've sent hits to reset the signal to the box but this hasn't worked, so I will need to arrange an engineer visit for you to get this fixed.

 

I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the purple envelope at the top right of this page. 

 

Kind regards,

 

 


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Nigel_F
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Re: Issue with playback of HD recordings

Thanks. The engineer came and replaced my box as it had an issue with the hard drive. Unfortunately the replacement is only a 500Mb and my old box was a 1Tb. Apparently I was originally given the 1TB by mistake!

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Re: Issue with playback of HD recordings

Hi Nigel_F,

 

Thanks for the update Smiley Happy

 

I'm glad to hear all is working ok now for you.  Regarding the 500GB box, I will send you a private message, look for the envelope icon above.

 

Cheers Smiley Happy

 

Collette.


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