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Colorado51
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Ipad App wont sign on

Installed a TIVO box today , but keep getting message incorrect username/password when trying to use App on my Ipad. I know its correct as can sign on with the PC registered. What can I try ?

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sjp123
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Message 2 of 7
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Re: Ipad App wont sign on

It could be that your install was only today, it takes a couple of connections to VM for all the bits to fall into place.

Connections take place every 6 hours or so, try again once 12 hours have passed since installation or give it a try in the tomorrow.

If you want to use your iPad as a remote control you'll need to connect your TiVo to your broadband hub (remote control is the only benefit you get from a connected TiVo) and ensure the setting below is Allow.

Settings > Devices > Network Remote Control

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Colorado51
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Re: Ipad App wont sign on

Still not working , have reset TiVo twice. Same message of incorrect username/password.

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Colorado51
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Re: Ipad App wont sign on

I love Virgin nothing ever works as it should, no TIVO box showing on my tvanywhere page and IPAD still won't sign on.

 

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Colorado51
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Re: Ipad App wont sign on

Just to add on demand and apps don't work either, what a pile of crap.
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Forum Team
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Re: Ipad App wont sign on

Hi Colorado51,

 

Thanks for your post and apologies to hear that you've had an issue logging in to the app since having your TiVo® installed. 

 

I have sent some signal hits down the line and also re-synced the packages. 

 

Try logging into the app for me now and let me know how it goes Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Colorado51
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Message 7 of 7
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Re: Ipad App wont sign on

Finally sorted, they set wrong info to my TiVo box, it is a 1tb and they sent info for the 500gb, took 3 phone calls, but now all works as it should do.

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