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Bagpus
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Intermittent Service Farcical

Weeks of complaints, TiVo and internet constantly dropping out, multiple times! Sometimes multiple times per hour - response we'll send an engineer (usually a week later) then post there's a problem online! Cancel the engineer (without notice the 1st time)and say the problems fixed! Back to square one and end up shouting down the phone again! And again! And again! And again! Seems like this is becoming an almost daily routine! TiVo boxes now being cancelled, any more and the broadband will be too!
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Bagpus
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Re: Intermittent Service Farcical

Another day of intermittent service - nobody to bark at being bank holiday as already shut! Awful service!

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Re: Intermittent Service Farcical

Hi Bagpus, 

 

Thanks for your post and apologies to hear that you are having an issue with Intermittent service. 

 

I've had a look at your account and can see there is a fault in your area that we are currently trying to resolve. The reference for this is: F004635068. 

 

I can also see that you've also decided to give your 30 day notice to stop the TV service Smiley Sad 

 

If there is anything else we can do to help, let us know.

 

Thanks,

Kath_F
Forum Team

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