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steelysteph
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Intermittent Remote Control

My TiVo occasionally stops responding to the remote control, I have 3 remotes and when this occurs none of them work.

it's not the batteries and there's nothing blocking the ir receiver. The TV Anywhere remote still works so it's not the box being slow to respond.

Any ideas would be welcome.

 

 

 

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Forum Team
Forum Team
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Re: Intermittent Remote Control

Hi steelysteph,

Thanks for getting in touch on the Forum. I'm sorry to hear that your TiVo stops responding to your remote. Thank you for letting us know that you have tested this with other remotes and checked the batteries and receiver.

I have run testing to your TiVo and can see a problem with the box. I will need to arrange an engineer visit so that we can get this fixed for you.

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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