If I select the info bar when I am watching a programme I only get the first three lines of info followed by '...'
The only way I can get the full information is to find the programme on the guide, highlight it and then hit info. If you are on a channel that is say in rhe 600s, navigating to it vie the the guide can be a pain as the guide always resets to the first page.
I spoke to Virgin on the phone and their answer was that the box is too small to display the full description. It strikes me this is a pretty lame explanation. When you select info, it's info you want. Make the display area as big as it needs to be Virgin!