The Info Banner keeps popping up during a program, telling me what I'm watching. The program freezes for a couple of seconds then resumes and the banner disappears. I have looked through settings but cannot seem to find an option to stop this happening. Can anyone help because it's very annoying.
Yes but this is really annoying as the picture freezes and speech is lost for a few seconds, really annoying when you are trying to listen. This never happened with the original boxes only with TIVO which I find has many annoying features compared with the old boxes - I have been a Virgin customer for nearly 20 years so speak with some experience. Can nothing be done to stop the pop up, all you need is a firmware update.
Thank you for taking the time to reach the Team and Community.
I would like to offer in the future to open your own thread, this is just so we can manage this better.
I've been looking into your services as an initial test and the TiVo has come back with some healthy results. I did however see that any broadband you may have in the home might be affected by and issues going on in the home. As a precaution I would like to arrange an engineer to come out and assess all devices and services in the property.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.