Today i set up my new tivo box, all was going well until i switched on my tv. A message came up saying 'important please do not switch off your set-top box. Were updating your digital TV service, which may take a few minutes. Your box will restart automatically when this is complete' its been like this for hours and i cant get it off. Its says there are 3 stages but its stuck on stage one and just keeps repeating its self. I cant get in touch with no one from virgin media!