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Jaynie1x
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Important message on tivo box

Today i set up my new tivo box, all was going well until i switched on my tv. A message came up saying 'important please do not switch off your set-top box. Were updating your digital TV service, which may take a few minutes. Your box will restart automatically when this is complete' its been like this for hours and i cant get it off. Its says there are 3 stages but its stuck on stage one and just keeps repeating its self. I cant get in touch with no one from virgin media!
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Parrotperson
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Re: Important message on tivo box

You'll need to keep trying to get through as they'll need to sort this out from their end. 150 free from a virgin phone or 0345-454-1111

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Jaynie1x
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Re: Important message on tivo box

Thankyou. They're saying I need to have my virgin media account password wich I don't know. Other than that they're putting me through to automated message
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Parrotperson
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Re: Important message on tivo box

Helpful. Not. 

Honestly customer devices are a joke sometimes. Ring again. Tell them to come and take the equipment away as it won't work. See if that concentrates a few minds. 

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Forum Team
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Re: Important message on tivo box

Hi Jaynie1x,

I have responded to your post here:

Re: Tivo box stuck on "Starting Up" screen

Cheers.

Collette Smiley Happy


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