I'm experiencing image blackouts on some recon dings on my TiVo box, generally on for a second a time but it is becoming more frequent. Anybody else experiencing the same? New customer of less than 1 month here so hoping this isn't the norm!
Welcome to the Community and thank you for posting
I am sorry to read about the blacking out on the TV services, this can be annoying no doubt. I have tested the TiVo and can certainly say that the box is working well with no identified issues.
I would like to ask if you have been able to readjust the HDMI connection to make sure that it is secure and that all the cables are securely fastened? If possible are you able to try an additional HDMI cable?
Thanks for taking the time to get back to us, I'm glad to hear that the issue seems to have improved since you last spoke to us
I've taken a look at the channel from our end on live TV and we're not noticing any issues, I've got our set top box set to record so I'll keep an eye. Are you noticing this issue occur with a certain program on the channel or all programs?
Yes I also get intermittent image blackouts together with full screen pixilation and the W02 error code on recordings, live TV and associated rewind of the live TV occurrences. I am also loosing broadband connection whilst watching Netflix via my SMART TV app. I am on my 2nd Tivo box within 1 month so see below the saga so far:
13 Oct - Cisco TiVo (BoxSwap scheme) replaced my 'efficient' Samsung V+ box. 13 - 27 Oct - Problems recording more than 1 program; momentary live TV & recordings blackouts/mass pixilation events occurred intermittently every day. 28 Oct - Technician visit, signal strength very low, increased at street junction box, Samsung TiVO installed to replace Cisco box. Later in evening the Blackouts & pixilation reoccurred plus addition of purple error warning screen showing fault code W02. Continued daily until 1 Nov. In the meantime: 30 Oct - Started to view a Netflix box set via Smart TV app, had regular interruptions with message "not able to connect" followed by program pause then automatic reconnection. 1 Nov - Phone call to VM technician who said "W02 = signal disconnection". Tech guy sent signals down line hoping to fix fault and carried out a remote reboot. I was advised to phone again if faults persisted.... they did!. 2 Nov - Phone call to VM technician who confirmed I had an 'unstable connection', he remotely sent signals down the line to fix the fault and advised I continue to monitor/log faults if they reoccur 3 - 6 Nov - TiVo blackouts, pixilation, W02 messages, TV Netflix disconnects etc continue. Yesterday however, Netflix interrupted by a message box on TV requesting I do 'connection test'. This showed 'Gateway Connection' failed. I rebooted BB router and Netflix resumed briefly before disconnect activity reoccured. ANOTHER call to VM tech dep required + this posting ........doh!
Thank you for your time, I'm sorry that this is still happening.
If this is still ongoing I would like to help and have someone take a look at this for you. If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.