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I want my Free exta 1tb TiVo as advertised

I Looked at my upgrades and offers and noticed that with my current package it says I can get an extra 1TB Tivo box so I clicked it and ordered it got this email back


"Thanks for placing your order with Virgin Media. We can see from your details that you already have this service, so we haven't amended your account.


As you already have our services, any pre-payment that you have made online will not be processed."


Can anyone tell me why I am being offered "an extra free 1tb TiVo  for free (I only have 1 box ) and be told I cant have what they say as advertised clear day that its an EXTRA 1tb Tivo Upgrade for an extra £0.00a month box

I want my box as adverted as it does not cost me any extra as advertised


Upgrade for an extra£0.00a month

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Message 2 of 2
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Re: I want my Free exta 1tb TiVo as advertised

Hi JDLR007,


Thanks for coming by.


I'm sorry to hear that this offer is not going through as it should.


I will send you a private message with details of what to do next.  (Look for the envelope icon above)

Tech fan? Have you read our Digital life blog yet? Check it out

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