The TiVo box started up today, and said it was updating software, but I can only assume the software was corrupted as ever since I have had an error box bouncing all over my screen that says 'Sorry there seems to be a problem. To fix this please call us' blah blah with error code 7400. I DO NOT want to call at my expense. Have barely had this thing half a year! Yes I've rebooted, via the remote restart and by unplugging it. I've gone through all the help modes I can find online and the b*****y thing is still there! Is there a way to get rid of it please?
I have the same problem. My TIVO updated in the early hours of the morning, without my permission, while I was watching it. I phoned to try and sort the problem, but the support team weren't open until 8am so I was more than a little bit miffed with Virgin Media.... Doing major firmware updates with no support available - how incompetent is that? You'd think they would test their software before releasing it. Under no circumstances should they do updates when no tech support is available.
Could not agree more! The first I knew of it is that it stopped loading and said 'software update do not turn off your box' for a minute or two then it was play 'dodge the purple error box' all night as I can't use a phone and phoning in is the only way to report it as sadly you found out! Ridiculous. I had an old set top box for actual YEARS (so old it said 'Samsung' on it) and it the few months I've had TiVo I've had more issues with it than I ever had with that
I'm really sorry to hear that you had this problem overnight, updates are normally sent to boxes in the early hours to cause the least amount of inconvenience, though we do understand that this may not suit all. We can only apologise for this.
I've run testing on both of your accounts, and rb123123, I can see that your TiVo® is currently showing as online and broadcasting a channel so all should be fine now, let me know if it’s anything different, Sascha6, when I run testing on your TiVo® it is currently showing as offline, could you let me know if it's currently powered on, should it be powered off, could you please power it back on and let me know so I can run some further testing.
Almost all my channels have gone too, and no it's not the new channel numbers that's causing it. Living,Alibi, Eurosport, Dave, almost everything is just a black screen. I'm NOT paying for an M+ pack if all I essentially have is basic freeview after your 'update'. I hope this is sorted asap as IMO this is not acceptable at ALL.
i have the same problem. I came back from a 2 week holiday to find out that I can't watch Sky Sports and other channels any longer. I called Virgin and they said that a technician needs to come fix it. I am wondering if this can be fixed remotely instead?