A warm welcome to our community
I'm sorry to hear that Netflix is missing from the apps. I'd like to help check this out for you.
I have taken a look at your box remotely and all looks ok from here. If the issue still present today? If so, can you please get back to me with the following information:
* What path do you take to get to the Netflix App normally?
* Can you confirm if the box has been rebooted to refresh things over?
* Can you try doing a service connection please? To do this, follow these steps:
HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW
This process will take usually a few minutes but can take up to 40 minutes. Once completed, re-try the Netflix app and let me know how you get on.
Keep me posted, I'm here to help.
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