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Sdenny
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I can't find netflix in my apps.

The channels still there but the red button access doesn't work. The app isnt visible either only bbc apps are there. I've restarted the box a few times but no success.
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Re: I can't find netflix in my apps.

Hi Sdenny,

A warm welcome to our community Smiley Happy

I'm sorry to hear that Netflix is missing from the apps.  I'd like to help check this out for you.

I have taken a look at your box remotely and all looks ok from here.  If the issue still present today?  If so, can you please get back to me with the following information:

*  What path do you take to get to the Netflix App normally?

*  Can you  confirm if the box has been rebooted to refresh things over?

*  Can you try doing a service connection please?  To do this, follow these steps:

HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW

This process will take usually a few minutes but can take up to 40 minutes.  Once completed, re-try the Netflix app and let me know how you get on.

Keep me posted, I'm here to help.

 

Collette Smiley Happy


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