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MickNeilson
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I am unable to log into my account

I am unable to log into my account because I keep being asked to verify I am not a robot even though I am ticking the relevant pictures and ticking the "verify" box.

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Forum Team
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Message 2 of 6
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Re: I am unable to log into my account

Hi MickNeilson, 

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you are having an issue logging into your My VM. 

 

Can you please advise me on what browser are you using?

Try deleting the cache, cookies and history to see if this makes any difference.

 

When using a different browser does this help?

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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darbo
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Message 3 of 6
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Re: I am unable to log into my account

Hi, I have experienced the same problem on a number of occasions, the latest being just now!

It seems to occur when one attempts to log in to email without leaving a "long enough period" of time between separate logging in.

I have just tried 10 times to log in, attempting to identify the very poor pictures provided. It is very frustrating to say the least.

I doubt that this will be resolved until Virgin completely remove this annoying problem.

 

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darbo
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Message 4 of 6
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Re: I am unable to log into my account

Well, what can one say. Just logged in without being asked the question about being a Robot. Will just have to ensure that in the future I leave a longer period of time between accessing emails.

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MickNeilson
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Message 5 of 6
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Re: I am unable to log into my account

You asked what browser I am using.  It is Firefox and I continue to being unable to log into my account because I keep being asked to verify I am not a robot even though I am ticking the relevant pictures and ticking the "verify" box.

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Forum Team
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Message 6 of 6
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Re: I am unable to log into my account

Hi MickNeilson,

 

Thank you for getting back to us with that information. Apologies for the delay in getting back to you. 

 

Just a few more questions for you so we can look into this for you:

  • Does deleting the cache, cookies and history on your browser make any difference?
  • When you try this on a different browser, do you have the same issue?

Please let us know how you get on with this.

 

Regards,

 

Terri


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