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Paddersbha
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Message 1 of 11
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Humans Series 1 - On Demand

Why is Humans Series 1 not available on my TIVO Box with Full House TV , when it is available on my brother's basic Virgin TV Service?

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Forum Team (Retired) BenD_H
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Message 2 of 11
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Re: Humans Series 1 - On Demand

Hi Paddersbha,

 

Welcome back to the Community Smiley Happy

 

I hope you are well and enjoying the week so far, I would like to ask if you have been able to find the show as this should be with you now?

 

Keep in touch.

Ben


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Paddersbha
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Message 3 of 11
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Re: Humans Series 1 - On Demand

Ben,

I still can't find it. Please tell me where I should be looking?

Mike

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Message 4 of 11
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Re: Humans Series 1 - On Demand

Hello Paddersbha,

 

BenD_H is away at the moment so I hope you don't mind me stepping in.

 

I have taken a look at the TiVo® box in the office and I'm unable to find this program either, I have even tried to look for it using the search and browse option but there are no programs available for series 1 and 2. How was your brother able to find this, which path was he taking as I'll try to replicate it that way instead.

 

Looking forward to hearing from you

Rose
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Paddersbha
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Message 5 of 11
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Re: Humans Series 1 - On Demand

My brother has an old (standard) virgin box (not Tivo).

Humans Series 1 is available on All4, so why isn't it available on my Tivo box.

Mike

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Message 6 of 11
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Re: Humans Series 1 - On Demand

Hello Paddersbha,

 

Thanks for getting back to me, I have now been able to replicate this and it's strange that it's on our older boxes but not on the TiVo®.

I'm going to raise this for you now, hopefully they're able to upload it to the TiVo® platform but it could also be that it shouldn't be on there and that it is due to come off the older boxes too but I will find out.

 

Thanks for your patience here and as soon as I have an update I'll be in touch.

 

Kind regards

 

Rose
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Message 7 of 11
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Re: Humans Series 1 - On Demand

Hello Paddersbha,

 

Just to let you know that this issue has been raised with ticket number F004835785 and we're hoping it's going to be uploaded by the 28th of October. Please let me know if you're still unable to find this series after that date and I'll chase this up for you.

 

Take care

Rose
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ajf66
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Message 8 of 11
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Re: Humans Series 1 - On Demand

I still cant get this. Has it been uploaded yet?

Thanks.
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Message 9 of 11
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Re: Humans Series 1 - On Demand

Hello ajf66,

 

Welcome to the community.

 

The outage I raised for this is showing closed so this series should have been uploaded but could you check for me again please and let me know if it's there.

 

Looking forward to hearing from you

Rose
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ajf66
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Message 10 of 11
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Re: Humans Series 1 - On Demand

Hi, Its still not there.  Smiley Frustrated

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