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43Guy
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How long does a TV upgrade take to action?

So we have paid for an upgrade and Virgin have taken our money but nothing has happened. I thought with everything being connected the process would be relatively quick. How many hours, days or months do we wait?
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Parrotperson
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Re: How long does a TV upgrade take to action?

Should happen fairly quickly (hours maybe a day). Phone it in. There may be an error somewhere at their end. You might wait days on here for a mod to help. 


 

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Superuser
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Re: How long does a TV upgrade take to action?

On the phone upgrades are almost immediate. Online upgrades, or upgrades through the TiVO take 24 - 48 Hours, as it still requires a member of staff to pick up the request & put it through the system.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Forum Team
Forum Team
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Re: How long does a TV upgrade take to action?

Hi 43Guy, 

 

Thanks fro your post and welcome to the forums.

 

I'm really sorry to hear that your upgrade hasn't been actioned yet. 

 

As mentioned by nodrogd, doing things online can take a little longer due to the process being different. 

 

Have the channels come through since you last posted?

 

If not we'll be happy to take a look into this Smiley Happy

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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