Our TiVo remote is completely broken, the buttons all do different commands meaning we have to use the TiVo box to change channel etc, it's pretty frustrating! How do we go about ordering a new one and what is the price?
By clicking on this link to a Forum "sticky" and following the guidance. Replacements are free if caused by accidental damage or in the course of wear and tear. That's why you rent from VM rather than buy. Good isn't it?
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.