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ekg
On our wavelength
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Message 1 of 8
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'Hidden' (2011) Movie'

 Hi Forum,

I've tried several times to watch a Movie called 'Hidden' through the boxset section of On Demand and every time I get the error code 319 'On Demand is Unavailable' message, the thing is, everything else is working through On Demand just fine, i'll watch an alternative programme from the same source and no problems..... just this movie, I tried again last night and this afternoon and the same thing so I'm watching another boxset instead.

I was just wondering if anyone else has/is experiencing this issue?

Cheers Smiley Happy

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Forum Team (Retired) BenD_H
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Message 2 of 8
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Re: 'Hidden' (2011) Movie'

Hi there Ekg,

 

thank you for coming in and posting your message on the Community.

 

I am sorry that the film you have been trying to watch hasn't been available, with this interruption and not being able to watch it properly. 

 

i have been into the services in the home and I can see that things are working well now, can you let me know if this is an ongoing issue?

 

Keep in touch and thank you.

Ben


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ekg
On our wavelength
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Message 3 of 8
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Re: 'Hidden' (2011) Movie'

Hi Ben,

Sorry for the delay, I haven't had the chance to try it again until now and the issue is the same, error code 319 'On Demand is Unavailable'

The thing is, my On Demand has always been running smoothly at the time and is always available for everything else.... except this one movie?! so i've picked and watched another box set instead with no issues..... it's just this one film does not want to play.

Also this film isn't available through Virgin movies or anywhere else, it's only accessible through Box Sets as it's originally a 'Horror Channel' film.

Maybe it's rubbish and Virgin are trying to spare me??  Smiley LOL

Cheers!

Erica.

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ozsat
Trouble shooter
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Message 4 of 8
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Re: 'Hidden' (2011) Movie'

I get exactly the same error 319 error here on that particular film

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GarethF
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Message 5 of 8
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Re: 'Hidden' (2011) Movie'

I called up again about this. It's being investigated under F004799259  apparently

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ekg
On our wavelength
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Message 6 of 8
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Re: 'Hidden' (2011) Movie'

I thought it was just my issue as no one else had responded.

F004799259 Investigation? Smiley Surprised Please excuse my ignorance but what's that all about?!

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ekg
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Message 7 of 8
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Re: 'Hidden' (2011) Movie'

Thanks for posting, I thought I was alone on this. It's strange it's just this one movie?!

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GarethF
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Message 8 of 8
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Re: 'Hidden' (2011) Movie'

I think it's just the internal number they use for logging these things under. You don't always get given them when you call up.
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