Welcome to the Community Forum and thanks for your post. It's great to see new faces here. I'm sorry to hear that your Smart TV isn't able to work properly on your internet connection.
I have been able to access your account via your Forum details and run testing to your equipment. I can see a problem with your equipment, so I will need to get an engineer out to you to get this problem fixed for you.
I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the red envelope at the top left of this page.
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