Have you tried reconnecting to the VM service yet?
Home > Help & Settings > Settings > Network > Connect to the Virgin Media Service now
Just another VM user trying to help, so no guarantees that my advice will work . If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.
I'm really sorry to learn about the problems you're experiencing with your TV service at the moment. I've been able to locate your account to run some tests on the line from our end for you.
We're seeing some errors being returned by the TiVo box and I'd like to arrange for an engineer to come and take a closer look as a result. I've sent you information regarding an appointment in a private message, which you can view by clicking the purple envelope on the top right of this page.
Apologies again for the inconvenience this issue has caused, we're really looking forward to getting it sorted.