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Registered: ‎31-07-2015
Message 1 of 7 (186 Views)

Hayu logs in but won't play

I have hayu on my tv package, but for over a week now it won't play any video. It logs in, checks account and takes me to the home page.  I can navigate all round and see all the shows and when I get to play one, it starts loading and then says error can't play.  I have forced a download on the box, reset it and done everything I can think of to make it work.  I have an older TiVo box not the new v6 version.  Can anyone help? Thanks.

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Registered: ‎18-12-2012
Message 2 of 7 (147 Views)

Re: Hayu logs in but won't play

Hi Ruti72

 

I'm really sorry to learn about the problems you're experiencing with your Hayu app recently.

 

I've taken a look at this from our end and we're not detecting any errors at the moment, are you experiencing issues with any other applications or On Demand / Catch Up content? 

 

What error message do you get when it fails to work too? 

 

Look forward to hearing from you

Craig


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Message 3 of 7 (146 Views)

Re: Hayu logs in but won't play

That's strange cause when I called last week they said it was a known error and had to fix date!  The error says "sorry cannot play video"

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Message 4 of 7 (144 Views)

Re: Hayu logs in but won't play

Hi Ruti72

 

Thanks for the fast response and sorry for my confusion. There is a ticket raised for this issue (reference NKE00008842). 

 

There's no estimated resolution at the moment although the team are working hard to resolve this as soon as possible.

 

Take care

Craig


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Registered: ‎13-03-2017
Message 5 of 7 (114 Views)

Re: Hayu logs in but won't play

I have the same problem when will it be fixed
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Message 6 of 7 (111 Views)

Re: Hayu logs in but won't play

Any update on this? It's been well over a month now! Thanks

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Registered: ‎04-07-2016
Message 7 of 7 (88 Views)

Re: Hayu logs in but won't play

Hi all,

 

Sorry about the trouble with this.

 

The team are still working on getting this sorted out. As soon as we've sorted it out I'll drop you a message.

 

All the best! Smiley Very Happy

 

Josh


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