I'm massively sorry to learn about the problems you're experiencing with your TiVo service.
I've been able to locate your account to run some tests on the set top box and we're not seeing any problems from our end. Is this an issue you're experiencing with multiple recordings? If so, would you be able to record some new content and check that for me?
I've run a diagnostic on the TiVo® hard drive and I can see a few remapped sectors as well as errors. I've sent you a private message (purple envelope at the top right of your screen) so I can discuss this further with you.
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