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alanplum241276
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Hard disk broken

Can someone from support remotely check my TiVo box please.

recordings I have had for months have started to get choppy, like bad sectors on the drive. 

Its an original one from the initial rollout, so wouldn't be surprised. 

If it is knackered, can you send me another one that I can self install please.  I really don't want another engineer in behind my TV shunting all my kit about like last time 

 

Ta

 

 

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Re: Hard disk broken

Hi alanplum241276

 

I'm massively sorry to learn about the problems you're experiencing with your TiVo service.

 

I've been able to locate your account to run some tests on the set top box and we're not seeing any problems from our end. Is this an issue you're experiencing with multiple recordings? If so, would you be able to record some new content and check that for me?

 

Look forward to hearing from you

Craig


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alanplum241276
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Re: Hard disk broken

Craig,

Yes this seems to be a problem with old and new recordings.

i was watching a recording of strictly and about 3 times during it was stop/start/judder etc

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Re: Hard disk broken

Hi alanplum241276,

 

I'll take a look at this while Craig is away.

 

I've run a diagnostic on the TiVo® hard drive and I can see a few remapped sectors as well as errors. I've sent you a private message (purple envelope at the top right of your screen) so I can discuss this further with you.

 

Speak soon Smiley Very Happy

 

Josh


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