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Mattyc1973
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HD on demand content not working??

Hi

I can't seem to get HD on demand content to play but can view SD content

Any ideas?

done a re-set without success

Thanks

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GB1974
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Re: HD on demand content not working??

I can access some HD on demand movies. That's the positive side of the story. Unfortunately I am getting a pixelated mess while streaming Sky cinema HD movies. If I stream standard definition movies I get no issues.

There is definitely an issue.

 

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Re: HD on demand content not working??

Hi both, 

 

Thanks for your posts and apologies to hear you are having an issue streaming HD content from On Demand. 

 

It's been a little while since you last posted, how are things looking now? 

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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GB1974
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Re: HD on demand content not working??

I'm still having the same issue even after changing over to the new v6 box.
Streaming sky cinema in HD results in a very pixelated screen.
Watching normal HD tv is fine.
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Re: HD on demand content not working??

Hello GB1974,

 

Sorry to hear this is still ongoing.

 

I have located your account and I'm unable to connect to the box so I would like to arrange for someone to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see another message waiting for you with further information.

 

Speak to you soon

Rose
Forum Team


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