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RH012
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HD channels not working pixelated and on off sound!

Checked all connections and switched box off unplugged and then restarted and channels are still the same!
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Re: HD channels not working pixelated and on off sound!

Hi RH012,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your channels.

 

I've run some diagnostics and I can see an issue with the signal levels that feed your equipment. We'll need to send a technician to adjust these levels to get your service back in shape!

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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