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Magpie101
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HD channels breaking up and buffering issues

Can anyone advise on a continuing problem we're having with picture on our HD channels breaking up? This evening it's C4 HD but we've had similar regular problems with other HD channels including BBC. This tends to happen mid-late evening. There is also an ongoing problem with catchup buffering for long periods when  loading programmes - particularly Iplayer and Netflix; not sure if these issues might be linked. Many thanks for any help with this.

 

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Re: HD channels breaking up and buffering issues

Hi Magpie101,

 

A warm welcome to the forums Smiley Happy

 

I'm sorry to hear that you're experiencing picture, buffering and slow On Demand/Apps on the TiVo® service right now.  I'll be happy to look into this for you.

 

I have connected to your box remotely and there are some detectable signal issues that needs fixing by an engineer.  I will be happy to book an appointment for you.  All the details will be in a private message for you.  (Look for the envelope icon above)

 

Collette Smiley Happy


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