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HD channel picture distortion


The picture on my HD channels is distorted (bursts of pixelation). This is my HD channels only (example BT Sport 1 HD, channel 527).

Could this be due to an issue with power levels?

I have checked the HDMI cable with another device and there is no issue there.

Any help would be very much appreciated.

Best regards.

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Re: HD channel picture distortion

Hi gdcairns,

Thanks for coming by Smiley Happy

I'm sorry to hear that you're getting pixelated experience with your HD channels.  I will be happy to help check this out for you.

I have connected to your box remotely and can see a detectable fault that needs one of our engineers to call round and fix for you.

I will be happy to arrange and appointment and will send the details in a private message.  Look for the envelope icon above.

Collette Smiley Happy

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