I've run a diagnostic on your account and I can see an issue with your signal levels that is likely causing the error. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out
Just checking up on this for you and I can see that, since we have picked this up again for you, there was an area fault that created the issue and due to this the faults tech I had booked for you was cancelled the day after I booked the appointment for you.
I hope you were able to check up on this with us via alternative methods as I can see you didn't check back in with me on the pm I sent last week.
Please let me know if the issue with the line is still a concern, if so, we can look at this again for you.