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HD Tivo Recordings Pixelated

For around two months now i've had pixelated HD recordings with sound lag - though fine in SD.

Can you please check the status of my box?

It is for this box;

Virgin Media Digital TV Set Top Box

Serial number : ****************387


I ran the online test, including a reboot, which came back fine;

What we found

Our test didn't find an obvious problem with your equipment or services

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Re: HD Tivo Recordings Pixelated

Hi loushran12


I'm really sorry to learn about the trouble you're experiencing with HD recordings. 


I've not been able to locate your account to take a closer look at this from our end unfortunately, so I can do that would you be able to respond to the private message I've sent with the requested information? 


You can view that message by clicking the purple envelope on the top right of this page.


Sorry again for the inconvenience this is causing, I'm looking forward to hearing from you and taking a look to get this sorted.


Speak soon


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