Many thanks for popping in and welcome to the Community, I hope you've been able to find your way around
I'm very sorry to learn about the flashing heart, this indicates a fault that is going on right now. I've been looking into the TV services and can see an ongoing SNR (Signal to Noise Ratio), issue that is affecting your services. I have included the reference and date to be reviewed below:-
Fault reference: F004460603
Est review date: 14th June 201
I apologise for the issue right now and would like to ask if you can come back on that date to check in with us?