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Green light flashing

My green light below the heart is flashing.

i understand this is the return path of the network.

my neighbour has had new cables fitted but not connected,could this be the problem as I've only noticed this since they was fitted.





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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: Green light flashing

Hi Steve551,


Many thanks for popping in and welcome to the Community, I hope you've been able to find your way around Smiley Happy


I'm very sorry to learn about the flashing heart, this indicates a fault that is going on right now. I've been looking into the TV services and can see an ongoing SNR (Signal to Noise Ratio), issue that is affecting your services. I have included the reference and date to be reviewed below:-


Fault reference:  F004460603

Est review date: 14th June 201


I apologise for the issue right now and would like to ask if you can come back on that date to check in with us?


Many thanks.



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