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OliverM68
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Frustrated

I have been waiting nearly three months to get connected, I can't speak to anyone sensible, Virgin will not call me back, there are no email addresses to communicate.

howcan I resolve this?

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Re: Frustrated

Hi OliverM68,

 

Welcome to the Community!

 

Really sorry to hear you've had so much trouble trying to get installed.

 

I've located your account and I can see the construction team have completed their work and the install has been booked. The team should have notified you of the time and date of the appointment but, if not, I can send you the details in a private message.

 

If you need anything else, just give me a shout.

 

Sorry again for the trouble, I can understand how frustrating this can be.

 

All the best  Smiley Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Frustrated

Hi OliverM68,

 

Welcome to the Community!

 

Really sorry to hear you've had so much trouble trying to get installed.

 

I've located your account and I can see the construction team have completed their work and the install has been booked. The team should have notified you of the time and date of the appointment but, if not, I can send you the details in a private message.

 

If you need anything else, just give me a shout.

 

Sorry again for the trouble, I can understand how frustrating this can be.

 

All the best  Smiley Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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OliverM68
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Re: Frustrated

Hi Josh,

Thanks for your reply.

I can conform the Civils were completed yesterday, but no one has told me when they can connect me.

Could you please confirm this if you are aware, or let me know what number/email to chase?

Thanks,

Mike.

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Re: Frustrated

Hi OliverM68,

 

I'm sorry you haven't been contacted about this yet.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can discuss the details with you.

 

Look forward to hearing from you   Smiley Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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