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Lisap1
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Freezing on On Demand movies

Why does the on demand keep freezing? Only had virgin for a couple of weeks and it's already playing up!
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Re: Freezing on On Demand movies

Hi Lisap1

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your On Demand service recently. 

 

I've located your account to run some tests on the set top box from our end, we're not detecting any errors at the moment though. Are you noticing this issue occur with any program or content provider in particular? 

 

Lastly, are you noticing this issue occur at any certain times of the day? 

 

Look forward to hearing from you

Craig


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